Return Policy 

RETURNS, CANCEL & EXCHANGES

If the purchaser makes an incorrect address, we can not ship the item again.
In this case, only the item price will be refunded.

*Cancellation after shipment completion will be treated as return processing.

If you wish to cancel after shipping, follow the return method described below.

 

Merchandise, which purchased from http://www.www.japaneseitems.jp, may be returned or exchanged within 30 days of delivery with an original packing invoice.
The returned merchandise must be in new, unused, and in the original packaging. No returns, refunds, exchanges, or credits will be issued without the original packing invoice.

Shipping and handling charges are non-refundable.
Personal care/used items, tableware, kitchenware, health and beauty items, bedding, and innerwear.
Unworn clothing with tags and receipt can be returned and exchanged.

​Price adjustments on previous purchases are not permitted.

​For items being sent to our Returns department, please be sure to ship your item by insured, traceable mail offered by FedEx, USPS, and other carriers.
We recommend you to track and insure your package, at your expense, as we are not responsible for any items that fail to reach us.
Please remember will not pay the delivery or return charges.
Please include a note with your address and daytime phone number along with your instructions and a copy of this invoice, and send to:

Japanese Items.jp return dept (izanagi)
3-19-26 Iguchi
Mitaka-Shi, Tokyo 181-0011
Japan

The change of size or refund will be processed within 3 business days after we receive your parcel at our warehouse.

Japanese Items.jp Limited reserves the right to deny any return/exchange based on the condition of the merchandise.
This limited warranty is offered in addition to other rights you may have, which vary from state to state.
Japanese Items.jp reserves the right to modify its exchange and return policy.

Returns by mail

1. Prepare your parcel enclosing the delivery note

 Pack the items securely, in the original packaging if possible, and enclose the delivery note.
 You must state on this document whether you want to change the size or a refund and the corresponding articles.

2. Send the item

Send it to the following address:

Japanese Items.jp return dept (izanagi)

3-19-26 Iguchi

Mitaka-Shi, Tokyo 181-0011

Japan

We recommend you to track and insure your package, at your expense, as we are not responsible for any items that fail to reach us.
Please remember will not pay the delivery or return charges.

The change of size or refund will be processed within 3 business days after we receive your parcel at our warehouse.

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